Reasons for an on-site callout
Inevitably some technical issues and installations will only be able to be resolved on your premises, and sometimes it’s much faster and more efficient for us to come to you and carry ou the repair in person.
Those sorts of issues are often the most pivotal ones to your business, new software, new machines and business critical IT systems.
With our IT Support package, we have you covered! Onsite assistance when you really need it with our On and Off-site IT Packages.
Emergency support
At OX365 we know that your IT, in most cases is business critical. When something breaks, if there is an emergency, we have you covered.
We respond to calls from our clients from 8am-6pm 7 days a week. Most fixes are done remotely but if you need us to come to you, we can do that at a time that suits you and your business. Quickly acting to get you back up and running with as little down time as possible.
Installations
We provide our clients with a fully inclusive support package; so, installing new hardware, software, cabling, servers or any other type of onsite installation is all part of our service at no extra cost to you.
Hardware Repairs
Hardware is the lifeblood of most of our businesses, without your PC, Laptop, Hard Drive etc. your business will suffer. We can send one of our highly qualified engineers onsite and make any necessary repairs, or, if on the rare occasion we need to take your hardware away and fix it we will provide you with an interim IT solution.
Systems Checkup
If everything is set up right - which it always is! - and we don’t have to come out to you for any other reason, we will complete an annual onsite checkup to ensure we get ahead of any unseen IT issues that may be lurking. This is included in your IT support package and is at no extra cost.
