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office@ox365.co.uk
0330 44 55 365

Managed IT Support

Professional IT Management and Support solutions from OX365.
IT Management Icon

Ensure your systems are working for you with
proper IT management and support.

We operate from our offices in Oxfordshire with close links to London and the south east; you will always speak to a human, never a call centre and can always access someone who knows your business and whatever particular challenges that may entail.

Features of IT management

With a fully managed IT support agreement 

Phone Support Icon
Unlimited Telephone Support
Email Support Icon
Unlimited Email Support
Support Desk Icon
Unlimited Ticket Support
Remote Support Icon
Unlimited Remote Support
Hardware Maintenance Icon
Hardware Maintenance
Peripheral Support Icon
Peripheral Support
System Management Icon
Systems Man. & Maint.
Monitoring Icon
24/7/365 Monitoring
Data Backup Icon
Backup & Recovery
Systems Audit Icon
System Audits
Scanning Icon
Vulnerability Scanning
Continuity Icon
Business Continuity Plan

Why you should outsource your IT Support?

On-demand Support & Helpdesk

We are only ever a phone call or a support ticket away from providing the support you need, either on-site or remotely. Eliminate the need for an expensive in-house IT department.

Free up valuable business time

Save money and valuable time that could be spent on more productive business tasks as well as saving you plenty of office space that an IT department would take up.

Flexibility of support agreement

At OX365 we like to ensure our clients are completely satisfied. We don’t tie you into long term contracts, instead, we go from month to month on a mutual agreement.

Expert advice and expertise inclusive

Our engineers and technicians are always available to provide you with advice for any issues you may be facing in-house. Discover the best solutions to your problems with a simple phone call.

Systems monitoring

We monitor your machines and devices 24/7 and act on any anomalies we see and also help you anticipate problems you could face in the near future.

Let's discuss your IT situation

Give us a call today on 0330 44 55 365 to discuss your current IT situation and how OX365 can help you get the most out of your IT with down to earth assistance that won't bore you to death.

A typical small business 
managed IT support package:

Please see the list below for the perks of a support agreement with OX365. Under the support agreement we will become, in-effect your IT department, and we hope to get to know you and your staff under this context.
System health monitoring
Asset inventory management
Security policies, data asset register and data flows
Ticketing and support history for each user
Remote access and telephone support for all applications
Workshop labour (upgrades and repair)
50% discount for onsite labour fees
Antivirus software included for all workstations and servers
Data backup and offsite replication (25GB per user aggr.)
Disaster recovery and remote server relaunch
Initial on-boarding and 16 hours
End of agreement migration (hand over) labour is included
3 month rolling agreement for companies up to 50 users

Additional support for your 
existing IT department:

2nd Line
OX365 can provide fixed fee support to internal 1st line IT management including:
First line Holiday cover support remote and onsite as required
First line call spill over to OX Helpdesk
Second line support onsite, phone and remote access
Asset inventory
Ticketing with internal system and end user portal
Desktop and Server monitoring
Customer portal for ticket management
Helpdesk Ticketing system for 1st line internal use and OX365 2nd line support
Remote Monitoring and Management software access including systems management, configuration database, knowledge base, remote script execution (software installation, patch management, maintenance), remote monitoring, remote access for support, and asset inventory.