Hosted Telephony

The quality of your telephone system can have a positive or adverse effect on customer interactions with your business. Customers able to reach your staff easily at any time paints a responsive and accessible picture of your business. 

On the other hand, engaged tones, poor line quality, confusing menu systems (IVRs), dropped calls and failed transfers can be infuriating for your customers and staff.

Scalable

Scale to as many additional handsets as your business may need, in any location it operates in.

Flexible

Scale to as many additional handsets as your business may need, in any location it operates in.

Reliable

Scale to as many additional handsets as your business may need, in any location it operates in.

Following a data risk assessment and GAP analysis, every business should have a plan for how data will be recovered, and systems brought back online following an incident. As well as how the systems will be recovered, the plan should also describe the Recovery Time Objectives (the acceptable downtime), and Recovery Point Objectives (the frequency of data backups and its oldest copy, taking into account companies contractual obligations to its customers and the potential costs of loss of services.

It is a common misconception that services hosted in the cloud are all backed up. Many are, but you should check with your cloud service provider as to what is included in their backup and recovery planning.

For example, Microsoft includes deleted item retention for Exchange Online and OneDrive of 14 and 30 days respectively. This is not a backup, and following a data risk assessment, an additional backup and recovery plan should be implemented. 

Your IT support package should include some for of backup plan for your phone systems if it's not carried out by your provider.

Take control back with a dedicated phone system owned by your business and supported by us.

Control and reduce costs, especially as your business grows beyond 10 extensions. For example, a 50 user UK customer owned system would be an estimated £350 per month less than a Standard UK Voip System.

Add additional phone systems in each geographic region and link them together.

Add and remove call providers for your phone system based on the best call rates.

Use call providers in combination to seek the best rates. Some providers offer better international rates, and other better local or mobile.

OX365 charge a £400 initial setup fee, and a £110 per month minimum support fee per phone system including 10 extensions. Additional extensions incur an additional £5 per month.

Support from as low as £5** per extension