Hosted Telephony

Connect your offices with a reliable VoIP telecommunications system.

Reliable and feature-rich Voice over IP systems

The quality of your telephone system can have a positive or adverse effect on customer interactions with your business. Customers able to reach your staff easily at any time paints a responsive and accessible picture of your business.

On the other hand, engaged tones, poor line quality, confusing menu systems (IVRs), dropped calls and failed transfers can be infuriating for your customers and staff.

A good telephony system should be

Many phone providers offer the standard £15 per month per extension/handset model. Usually these systems are simply a re-packed and resold Gamma product. Ensure you’re getting a fair service that suits your business.

Scalable

Scale to as many additional handsets as your business may need, in any location it operates in.

Flexible

Scale to as many additional handsets as your business may need, in any location it operates in.

Reliable

Scale to as many additional handsets as your business may need, in any location it operates in.

The importance of continuity planning

Following a data risk assessment and GAP analysis, every business should have a plan for how data will be recovered, and systems brought back online following an incident. As well as how the systems will be recovered, the plan should also describe the Recovery Time Objectives (the acceptable downtime), and Recovery Point Objectives (the frequency of data backups and its oldest copy, taking into account companies contractual obligations to its customers and the potential costs of loss of services.

The myth of secure cloud services

It is a common misconception that services hosted in the cloud are all backed up. Many are, but you should check with your cloud service provider as to what is included in their backup and recovery planning.

For example, Microsoft includes deleted item retention for Exchange Online and OneDrive of 14 and 30 days respectively. This is not a backup, and following a data risk assessment, an additional backup and recovery plan should be implemented.

Your IT support package should include some for of backup plan for your phone systems if it's not carried out by your provider.

Let's discuss your IT situation

Give us a call today on 0330 44 55 365 to discuss your current IT situation and how OX365 can help you get the most out of your IT with down to earth assistance that won't bore you to death.

Request a quote

Talk with our team

Owned 3CX System

Take control back with a dedicated phone system owned by your business and supported by us.

All the features of a standard UK system

Control and reduce costs, especially as your business grows beyond 10 extensions. For example, a 50 user UK customer owned system would be an estimated £350 per month less than a Standard UK Voip System.

Great for international organisations

Add additional phone systems in each geographic region and link them together.

Choose your own call providers

Add and remove call providers for your phone system based on the best call rates.

Use multiple call providers

Use call providers in combination to seek the best rates. Some providers offer better international rates, and other better local or mobile.

Handsets start at £50 each

OX365 charge a £400 initial setup fee, and a £110 per month minimum support fee per phone system including 10 extensions. Additional extensions incur an additional £5 per month.

Support from as low as £5** per extension